Welcome to My Fiji Store. Please read these Terms & Conditions carefully before placing an order through our website. By completing a purchase with My Fiji Store, you agree to be bound by the policies outlined below.
Customer Support & Resolution Commitment
My Fiji Store is a small Fiji-based business built around thoughtful gifting, genuine customer care, and helping people stay emotionally connected across distances through beautiful Fiji-made gifts.
We genuinely want every customer and recipient to have a positive experience. If you experience any issue with your order, please contact us as soon as possible so we can work with you toward a fair and reasonable solution.
We are proud of the trust our customers place in us, reflected in our many verified 5-star customer reviews and repeat customers from around the world.
As a business working closely with local florists, bakers, artisans, and delivery partners across Fiji, we appreciate clear communication, reasonable notice periods, and your understanding of the practical realities involved in handcrafted and perishable gift fulfillment.
1. Payment Options & Policy
We offer secure payment methods for customer convenience:
- Debit / Credit Cards: Visa, Mastercard, American Express and Discover.
- Digital Wallets: PayPal.
All orders must be paid for in full before processing and fulfillment begin.
Card and PayPal payments are processed through our payment partner, Tasneem Consulting Limited, and may appear on your statement or PayPal receipt under that name. This is our standard payment processing arrangement for My Fiji Store.
If you experience any issues during checkout, please contact us through our Checkout Help page before placing your order.
2. Shipping, Delivery & Fulfillment Schedule
We work closely with local florists, bakers, artisans, and delivery partners across Fiji to create thoughtful, high-quality gift experiences. Because many products are handmade, customised, or prepared fresh to order, advance notice is essential to help us coordinate successful deliveries.
2.1 Our Working Days & Hours
My Fiji Store operates Monday to Friday, from 10:00am to 3:00pm Fiji time. We do not operate on Saturdays, Sundays, or Fiji public holidays.
Throughout these Terms & Conditions, references to “working days” mean Monday to Friday, excluding Fiji public holidays. Orders placed outside these hours, on weekends, or on Fiji public holidays will be received but not actioned until the next working day.
When calculating notice periods (for example, the 2 or 3 working days’ notice required for Fiji deliveries), the day the order is placed is not counted if the order is received after 2:00pm Fiji time, and weekend or public holiday days do not count toward the notice period.
2.2 Minimum Notice Periods
My Fiji Store requires minimum advance notice for Fiji delivery orders, calculated in working days as defined in Section 2.1:
- Nadi deliveries: Minimum 2 working days’ notice.
- Suva and the rest of Fiji: Minimum 3 working days’ notice.
Customers are encouraged to place orders as early as possible, particularly during peak gifting periods, public holidays, or special occasions.
While we may occasionally complete orders faster where operationally possible, expedited fulfillment cannot be guaranteed.
2.3 Delivery Days & Scheduling Limitations
- Due to current intercity logistics schedules, Suva deliveries are not currently available on Mondays.
- We do not offer Sunday deliveries.
- Saturday deliveries are limited, available only in select Nadi and Suva locations, and must be confirmed in advance.
- Saturday deliveries to offices, businesses, and government departments are generally unavailable.
Requested delivery dates are treated as preferred delivery dates rather than guaranteed dates.
2.4 Regional Logistics Framework
Our dispatch and administrative operations are managed during the working hours set out in Section 2.1.
- Nadi Operations: Local gift deliveries within Nadi are managed directly through our internal delivery coordination network.
- Domestic Fiji Shipments: Deliveries outside Nadi may be routed through third-party courier providers including CDP Courier Services Pte Ltd.
- International Shipping: International orders are primarily shipped using Fiji Post air services and selected courier providers.
Tracking availability and visibility may vary depending on the destination country and local postal network.
2.5 Failed Delivery Attempts & Redelivery Charges
Customers are responsible for ensuring that accurate delivery information is provided at checkout and that recipients are available to receive deliveries where required.
Failed deliveries may occur due to:
- Incorrect or incomplete addresses
- Invalid recipient phone numbers
- Unavailable recipients
- Locked or inaccessible properties
- Incorrect delivery instructions
If a delivery attempt fails and an additional courier or redelivery fee is incurred, the sender will be responsible for covering the additional delivery cost before a second delivery attempt can be arranged.
Where applicable, failed deliveries may result in items being returned to our supplier, courier depot, or holding location.
2.6 Order Holds & Customer Communication
Orders may be temporarily placed On Hold if there is an issue preventing fulfillment. Common reasons include:
- Incorrect shipping payment selected at checkout
- Missing or invalid recipient phone numbers
- Incomplete or unclear delivery addresses
- Missing recipient information
- Delivery scheduling conflicts
- Stock or supplier availability issues
Customers must provide a valid and regularly monitored email address during checkout. To help ensure successful communication, we recommend adding bula@myfijistore.com to your safe senders list and checking your junk/spam folders after placing an order.
My Fiji Store will make reasonable efforts to contact customers and resolve issues so the order can be completed successfully. However, if we do not receive a response within a reasonable timeframe, or the required information is not provided, the order may ultimately be cancelled and refunded in accordance with our refund policy.
2.7 International Customs & Import Charges
International customers are responsible for any customs duties, import taxes, quarantine fees, or additional charges imposed by their destination country.
My Fiji Store has no control over these charges and cannot predict what they may be.
3. Product Availability, Handmade Variations & Substitutions
Many of our products are handmade, artisan-produced, seasonal, or prepared fresh to order.
Product images on our website are provided for illustrative purposes only. Due to the handmade and artisanal nature of Fiji-made products, slight variations in colour, finish, wrapping, flowers, packaging, presentation, sizing, or decorative elements may occur. Actual products received may vary slightly from images shown.
Certain products may occasionally become unavailable due to supplier limitations, seasonal availability, shipping delays, or unforeseen stock shortages.
Where necessary, My Fiji Store reserves the right to substitute flowers, packaging, wrapping, decorative elements, or similar components with alternatives of equal or greater value to help fulfill your order on schedule.
4. Loss, Delays & Transit Responsibility
Once an order has been dispatched from our facility or transferred to a third-party courier or postal service, delivery operations are handled externally by the relevant logistics provider.
Delivery timeframes provided on our website or during checkout are estimates only and are not guaranteed delivery commitments.
While My Fiji Store works closely with our courier and postal partners to support timely delivery, we are not able to guarantee transit timeframes or accept liability for delays, transit disruptions, customs processing delays, or losses caused by third-party postal and courier networks.
If a parcel appears delayed or missing past the estimated delivery window, please contact us as soon as possible – we will follow up from our side with the dispatching courier or postal partner in Fiji. For international orders, we also encourage customers to reach out to the destination country’s postal or courier provider directly using the tracking information provided, as the recipient or named addressee can often access local delivery updates and resolve queries more quickly than we can from Fiji. Working together this way gives the best chance of locating delayed parcels and arranging successful delivery.
5. Return, Refund & Cancellation Policy
We want our customers and recipients to receive beautiful, high-quality products, and we stand behind the care and craftsmanship of our Fiji-made gifts.
5.1 Change of Mind Cancellations
If you request a cancellation before your order has entered preparation or fulfillment, we may issue a refund minus any non-refundable payment gateway or transaction processing fees charged to us by the payment provider.
Once an order has entered fulfillment, preparation, dispatch, or supplier production, change-of-mind cancellations or refunds are generally not available.
5.2 Perishable Items Policy
Perishable products including cakes, floral bouquets, food hampers, chocolate arrangements, and similar fresh items require advance supplier preparation and scheduling.
- Orders containing perishable items may only be cancelled or amended up to three (3) working days (as defined in Section 2.1) before the scheduled delivery date.
- Late cancellation or amendment requests cannot be guaranteed and may not qualify for refunds.
- If a perishable delivery fails due to incorrect information, recipient unavailability, or inaccessible delivery locations, the product may be forfeited without refund due to spoilage or product deterioration.
5.3 Defective or Damaged Items
If an item arrives genuinely damaged, defective, or significantly different from its description, please contact us within 7 days of delivery and provide photographic evidence where possible.
Where appropriate, we may offer a replacement, store credit, partial refund, or full refund depending on the nature of the issue.
5.4 Refund Processing Timeframes
Once a refund has been approved, My Fiji Store will process and issue the refund immediately from our side.
Depending on the original payment provider, bank, PayPal, or credit card company, it may take several business days for the refunded funds to appear back in the customer’s account. These processing timeframes are controlled by the financial institution and are outside My Fiji Store’s control.
5.5 Consumer Rights
Nothing within these Terms & Conditions limits your rights under applicable consumer protection laws, including relevant protections available under Fiji consumer legislation.
6. Events Beyond Our Reasonable Control
My Fiji Store is not liable for delays, interruptions, or temporary inability to process or fulfill orders caused by events outside our reasonable control.
These may include, but are not limited to:
- Severe weather events or cyclones
- Flooding or natural disasters
- Airline, ferry, postal, or courier disruptions
- Power outages
- Internet or telecommunications failures
- Water supply interruptions
- Government restrictions or emergency situations
- Supplier shortages or operational disruptions
In such situations, we will make reasonable efforts to communicate updates and resume normal operations as quickly as possible.
7. Privacy Policy & Data Protection
My Fiji Store is operated in Fiji under Tasneem Holdings Pte Limited.
We respect customer privacy and do not sell, rent, or knowingly distribute personal information to unrelated third parties except where required for order fulfillment, payment processing, legal compliance, or delivery coordination.
7.1 Information We Collect
We may collect personal information when customers:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us directly
- Participate in promotions or marketing campaigns
Our website may also use cookies and related technologies to improve website functionality and customer experience.
7.2 Required Information for Orders
To process and deliver orders successfully, customers must provide:
- Full customer name
- Valid customer email address & phone number
- Recipient name
- Complete delivery address
- Valid recipient phone number
- Any necessary delivery instructions
We do not store or process customer credit card information directly. Payment information is securely processed through our authorised payment partner and third-party payment providers.
7.3 Customer Rights & Data Requests
Customers may contact us to:
- Request access to personal information we hold
- Update or correct their information
- Request deletion of their account or personal data where legally permitted
7.4 Newsletter Subscriptions
We may use third-party email marketing platforms, including MailChimp, to manage newsletter subscriptions.
Subscribers may unsubscribe at any time using the unsubscribe link provided within marketing emails.
8. Contact Information
If you have any questions regarding these Terms & Conditions or need assistance with an order, please contact My Fiji Store through our website contact form or via email at bula@myfijistore.com.
9. Website Information & General Disclaimer
The information provided on the My Fiji Store website is intended for general informational and shopping purposes only. While we make reasonable efforts to ensure information is accurate and up to date, My Fiji Store does not guarantee the completeness, accuracy, reliability, or availability of website content at all times.
9.1 Third-Party Services
Our website may reference or integrate third-party services including payment providers, postal networks, courier companies, social media platforms, and external websites. My Fiji Store is not responsible for the content, policies, performance, or availability of third-party services.
9.2 Website Availability
We do not guarantee uninterrupted website availability. Temporary interruptions may occur due to maintenance, hosting issues, internet disruptions, power outages, or events beyond our reasonable control.
9.3 Limitation of Liability
To the maximum extent permitted by law, My Fiji Store shall not be liable for indirect, incidental, or consequential losses arising from the use of our website, delays in service availability, or reliance on website content.
Last updated: August 2026. By placing an order with My Fiji Store, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions