My Fiji Store works closely with local florists, bakers, artisans, and delivery partners across Fiji to provide thoughtful and high-quality gift delivery experiences.
Because many of our products are handmade, customised, or prepared fresh to order, advance notice and accurate delivery information are essential.
1. Minimum Notice Periods
- Nadi deliveries: Minimum 2 working days’ notice.
- Suva and the rest of Fiji: Minimum 3 working days’ notice.
Customers are encouraged to place orders as early as possible, especially during peak gifting periods and public holidays.
While we may occasionally complete orders faster where operationally possible, expedited fulfillment cannot be guaranteed.
2. Delivery Days & Scheduling Limitations
- Suva deliveries are not currently available on Mondays due to intercity logistics scheduling.
- We do not offer Sunday deliveries.
- Saturday deliveries are limited and available only in select locations.
- Saturday office deliveries are generally unavailable.
Requested delivery dates are treated as preferred delivery dates rather than guaranteed dates.
3. International Shipping
International orders are generally shipped using Fiji Post ParcelPost air services and selected courier providers.
Tracking availability may vary depending on the destination country and postal network.
Delivery timeframes are estimates only and cannot be guaranteed.
4. Customs & Import Charges
International customers are responsible for any customs duties, import taxes, quarantine fees, or additional charges imposed by their destination country.
My Fiji Store has no control over these charges and cannot predict what they may be.
5. Recipient Information Requirements
Customers must provide:
- Accurate delivery addresses
- Clear delivery instructions where required
- Valid recipient phone numbers
- A valid customer email address and phone number
Incorrect or incomplete delivery information may delay fulfillment or result in failed delivery attempts.
6. Failed Deliveries & Redelivery Charges
If a delivery fails due to incorrect information, inaccessible properties, unavailable recipients, or communication issues, additional courier or redelivery fees may apply.
Where a second delivery attempt is required, the sender may be responsible for paying any additional delivery charges before redelivery can be arranged.
7. Order Holds
Orders may be temporarily placed On Hold where issues prevent successful fulfillment.
Common reasons include:
- Incorrect shipping payment selected
- Incomplete addresses
- Missing recipient details
- Invalid phone numbers
- Supplier availability issues
We will make reasonable efforts to contact customers and resolve issues before cancellation becomes necessary.
8. Events Beyond Our Control
My Fiji Store is not responsible for delays caused by events outside our reasonable control, including:
- Severe weather events or cyclones
- Power outages
- Internet disruptions
- Courier or airline delays
- Natural disasters
- Supplier disruptions
9. Contact Us
If you have delivery-related questions, please contact us or email us directly at bula@myfijistore.com. We will respond during working hours which are Monday to Friday, from 10:00am to 3:00pm Fiji time. We do not operate on Saturdays, Sundays, or Fiji public holidays.