At My Fiji Store, we care deeply about quality, presentation, and customer satisfaction. We work closely with local suppliers, florists, bakers, artisans, and delivery partners to create thoughtful gift experiences.
If you experience an issue with your order, please contact us as soon as possible so we can work toward a fair and reasonable solution.
1. Change Of Mind Cancellations
If you request a cancellation before your order has entered preparation or fulfillment, we may issue a refund minus any non-refundable payment gateway or transaction processing fees charged to us by the payment provider.
Once an order has entered fulfillment, preparation, dispatch, or supplier production, change-of-mind cancellations or refunds are generally not available.
2. Perishable Products
Perishable products including cakes, floral arrangements, food hampers, chocolate arrangements, and similar fresh items require advance preparation and supplier scheduling.
- Orders containing perishable products may only be cancelled or amended up to three (3) working days before the scheduled delivery date.
- Late cancellation requests may not qualify for refunds.
- Failed deliveries involving perishable products may result in product forfeiture without refund due to spoilage or deterioration.
3. Damaged Or Defective Items
If an item arrives genuinely damaged, defective, or significantly different from its description, please contact us within 7 days of delivery.
Photographic evidence may be required to help us assess the issue.
Where appropriate, we may offer:
- A replacement product
- Store credit
- A partial refund
- A full refund
4. Handmade & Artisan Variations
Many of our products are handmade, artisan-produced, seasonal, or naturally sourced.
Slight variations in flowers, wrapping, colours, packaging, decorations, and presentation may occur and do not necessarily qualify as defects.
5. Product Substitutions
Where necessary due to supplier limitations or seasonal availability, My Fiji Store reserves the right to substitute flowers, wrapping, packaging, decorative elements, or similar components with alternatives of equal or greater value.
6. Refund Processing
Once a refund has been approved, My Fiji Store will issue the refund immediately from our side.
Depending on your bank, credit card provider, or PayPal processing timeframes, it may take several business days for funds to appear back in your account.
These financial processing timeframes are outside our control.
7. Consumer Rights
Nothing within this policy limits your rights under applicable consumer protection laws.
8. Contact Us
If you need assistance regarding a refund or product issue, please contact us or email us directly at bula@myfijistore.com. We will respond during working hours which are Monday to Friday, from 10:00am to 3:00pm Fiji time. We do not operate on Saturdays, Sundays, or Fiji public holidays.