My Fiji Store respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
By using our website, you agree to the practices outlined in this Privacy Policy.
1. Who We Are
My Fiji Store is a Fiji-based online gifting business operated under Tasneem Holdings Pte Limited.
We specialise in Fiji-made gifts, flowers, cakes, hampers, artisan products, and international gift delivery services.
2. Information We Collect
We may collect personal information when you:
- Place an order
- Create a customer account
- Subscribe to our newsletter
- Contact us through our website or social media channels
- Participate in promotions, giveaways, or marketing campaigns
The information we collect may include:
- Customer name
- Recipient name
- Billing address
- Delivery address
- Email address
- Phone numbers
- Order details and delivery instructions
- IP address and browser information
3. How We Use Your Information
We use customer information to:
- Process and fulfill orders
- Coordinate deliveries
- Provide customer support
- Send order confirmations and tracking updates
- Communicate regarding order issues or delivery coordination
- Improve our website, products, and customer experience
- Send newsletters and marketing emails where consent has been provided
We only collect information reasonably necessary for operating our business and fulfilling customer orders.
4. Payment Information
My Fiji Store does not directly store or process customer credit card information.
Payments are securely processed through trusted third-party payment providers including PayPal and other integrated payment gateways.
5. Cookies & Website Technologies
Our website may use cookies and related technologies to improve website functionality and customer experience.
Cookies may be used to:
- Remember shopping cart contents
- Save customer preferences
- Improve website performance
- Analyse website traffic and visitor behaviour
Customers may disable cookies through their browser settings if preferred, although some website functionality may be affected.
6. Sharing Information With Third Parties
We do not sell, rent, or knowingly distribute customer personal information to unrelated third parties.
However, information may be shared where reasonably necessary with:
- Payment processors
- Courier and delivery providers
- Postal services
- Email marketing providers
- Website hosting and technical service providers
- Government authorities where legally required
Only the information necessary for operational purposes will be shared.
7. Email Marketing & Newsletters
We may use MailChimp or similar email marketing platforms to manage newsletters and promotional communications.
Customers will only receive marketing communications where they have subscribed or otherwise provided consent.
You may unsubscribe from marketing emails at any time using the unsubscribe link included within our emails.
8. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, disclosure, or loss.
However, no online platform or internet transmission method can be guaranteed to be completely secure.
9. Customer Rights
Customers may contact us to:
- Request access to personal information we hold
- Correct inaccurate information
- Update account details
- Request deletion of personal information where legally permitted
- Withdraw marketing consent
10. International Customers
By placing an order with My Fiji Store, international customers acknowledge that their information may be processed and stored in Fiji or through international service providers used by our business.
11. Changes To This Policy
My Fiji Store may update this Privacy Policy from time to time to reflect operational, legal, or website changes.
The latest version will always be available on our website.
12. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us or email directly on bula@myfijistore.com. We will respond during working hours which are Monday to Friday, from 10:00am to 3:00pm Fiji time. We do not operate on Saturdays, Sundays, or Fiji public holidays.