My Fiji Store return/refund policy
For items where the customer changes their mind after ordering and the item HAS NOT been dispatched, we will issue a refund less the Payment Gateway fee (5% to 5.5% depending on the currency) that was charged to us for the transaction. This fee is not refunded to us by the Payment Gateway, which is why it is not refunded to the customer. It is the cost of processing the original transaction and is non-refundable.
For items where the customer changes their mind after ordering and the item HAS been dispatched, it is not possible to give a refund less the Payment Gateway fee as the order has already been processed and dispatched - we have already done all the work to get your item dispatched. Therefore please be very careful when placing an order that you are happy with the item and estimated delivery date, as we do not issue refunds for items after dispatch if the customer changes their mind.
For damaged or defective items, My Fiji Store will issue a full refund or replace the item, we will discuss options with the customer to find the best solution. We want you to be happy with your Fiji-made gifts so let us know if there are any problems. We will issue a full refund for damaged or defective items, provided you let us know within 7 days of receiving the item and we will need photographic proof of the damage or defect.
Our aim is to send you beautiful Fiji-made gifts and products that you'll love and want to recommend to your friends. If there are any issues then please let us know and we'll do our best to fix them.