Terms & Conditions

Fiji Christmas Delivery

We will be closed from 19th December until 12th January 2025.

For Fiji Christmas Delivery, orders close on 17th December 2024. Please order as early as you can to avoid disappoint.

For Worldwide Christmas delivery, please order by 8th November to avoid disappointment of an order arriving after Christmas.

Christmas is our busiesd period, we are not accepting cancellations fo Christmas orders. Once your order is placed, you will be unable to cancel it so please only place your Christmas order if you are certain you wish to proceed.

Payment options and policy

You can pay for your lovely gifts from Fiji in 3 ways when placing an order:

• Debit / Credit cards (Visa, Mastercard, American Express)
• PayPal
• Bank Deposit (Fiji customers)

If you have any questions about how to pay, or have any issues when trying to make payment, please contact us here.

Return/refund policy

For items where the customer changes their mind after ordering and the item HAS NOT been prepared for dispatch, we will issue a refund less the Payment Gateway fee (5% to 5.5% depending on the currency) that was charged to us for the transaction. This fee is not refunded to us by the Payment Gateway, which is why it is not refunded to the customer. It is the cost of processing the original transaction and is non-refundable.

For items where the customer changes their mind after ordering and the item HAS been dispatched, it is not possible to give a refund less the Payment Gateway fee as the order has already been processed and dispatched - we have already done all the work to get your item dispatched. Therefore please be very careful when placing an order that you are happy with the item and estimated delivery date, as we do not issue refunds for items after dispatch if the customer changes their mind.

For damaged or defective items, My Fiji Store will issue a full refund or replace the item, we will discuss options with the customer to find the best solution. We want you to be happy with your Fiji-made gifts so let us know if there are any problems. We will issue a full refund for damaged or defective items, provided you let us know within 7 days of receiving the item and we will need photographic proof of the damage or defect.

Our aim is to send you beautiful Fiji-made gifts and products that you'll love and want to recommend to your friends. If there are any issues then please let us know and we'll do our best to fix them.

Shipping options and policy

We ship all over the world! We send parcels by air using Fiji’s ParcelPost service.

Wherever your location, we will try our very best to get My Fiji Store products to you! If for some reason your shipping location is not in the address list, get in touch with us here so that we can figure out the best way to ship to you.

It’s important to us that we send you your products as quickly as we can – we do not run on Fiji time when it comes to our customer’s satisfaction.

Please bear in mind that our products are made in the tropical islands of Fiji - which is probably a bit further away than you’re used to - so it takes a little bit longer for parcels to travel all they way across the ocean! That’s one of the things that make our products so special – made in paradise with natural, beautiful materials and brought to you from Fiji.

We aim to ship all orders within 36 hours of receiving them (aside from Sundays when Fiji postal services are shut!). For all orders received before 12pm Fiji time we will endeavor to get them in the post that day. Otherwise, your order will be shipped the following morning. The post in Fiji does not operate on Sunday’s, so orders received after 9am on Saturday will be shipped on Monday.

The majority of our parcels are trackable - the exception being Australia. Australia Post do not recognise Fiji tracking numbers so we're unable to provide tracking details for Australia. All other countries are trackable. If you have any queries then you can get in touch with us via email quoting your order reference.

Privacy Policy and GDPR

My Fiji Store (MFS) is an online gift store based in Fiji, which specialises in beautiful gifts crafted in the Fiji Islands. We are registered in Fiji under the parent company Tasneem Holdings Limited.

We care about your privacy and we don't share your data with anyone else.

You can browse our website anonymously, we do not gather any personal information unless you fill this out on our website to place an order, or unless you choose to subscribe to our newsletter. For newsletter subscriptions, we ask for your email address and name. You are able to unsubscribe at any time.

GDPR - this is an EU regulation effective from 25th May 2018, which sets out rules for data protection and clearer transparency for EU residents and citizens. This gives control back to users to make sure that their personal data is stored with consent and handled correctly. We only store your information if you place an order or sign up to our newsletter, and are happy to give you a copy, update or delete your information as per your request. We only store information that is needed to process your order - e.g. name and shipping address, or to contact you via email. Full details of the data we store can be found below.

If you have any queries then please get in touch via the Contact us page.

How does MFS collect personal information?

We do not collect any personal information from you unless you use our website to place an order or sign up to our newsletter. We collect this information electronically when you fill out the requested details and submit them to us.

Ways we collect personal information:

• When you place an order
• When you create an account
• When you sign up to our newsletter
• When you respond to our social media marketing campaigns where we ask you to fill out a form for promotions or marketing activity

Additionally, our website uses cookies to remember your shopping preferences such as what you put in your shopping cart. This is to give you a better user experience. Find out more about our use of Cookies below.

What personal information does MFS collect?

In order to process your order, we need to know your name and address so that we can ship the gift(s) to you. Additionally, we need your email address to contact you to let you know that your order has been processed, to send you status updates and to get in touch with you if we need to tell you something about your order.

We do ask for your phone number but this is just to provide us with a secondary way to contact you regarding your order. If you do not wish to give us your phone number you can enter zeros instead into this field.

We do not store your credit card details – this is handled securely by PayPal at the time you place an order.

Mandatory fields needed to process your order are:

• Title
• First name
• Last name
• Email
• Address
• Suburb
• City
• Postcode/Zip Code
• Contact Number (you can enter zeros if you do not wish to provide this)

If you sign up for our newsletter, we just need your name and your email address. We ask for your name so that we can personalise our emails to you. You will only get emails from us if you sign up to our newsletter, and you can unsubscribe at any time.

Do we share your personal information?

We do not share your information with third parties. We only use the information you provide us to:

• Process your order
• Send email status updates regarding your order
• Contact you via your email address for any queries regarding your order
• Email you about promotions and updates if you have signed up to our newsletter
• Respond to your queries if you contact us

We take your privacy seriously and we only use the information you have provided us to process your orders and send you information that you have signed up for.

How can you update your personal information?

If you sign up for an account, you can access your personal information any time on the ‘My Account’ page. You can update the details we hold about you simply by logging on to your account.

If you signed up to our newsletter and you would like a copy of the data or to amend it, simply contact us. We only store your name and email address, and you can unsubscribe at any point.

How can you request a copy/delete your personal information?

If you no longer wish us to keep your personal information, or you would like a copy of your personal information, simply contact us and we can send you a copy, delete your account, unsubscribe you, delete all information as per your wishes. We do not need our use your data unless you wish to place an order or choose to sign up to our newsletter.

Questions or queries regarding our Privacy Policy

You can get in touch with us via our 'Contact Us' page for further information or any queries regarding our Privacy Policy. If in doubt, please ask and we'll get back to you within 24 hours regarding your query.

Newsletter subscriptions

We use MailChimp to send newsletters to those who have subscribed. When you click on 'Join our Newsletter', you will get an email asking you to confirm your subscription. This is to ensure we have your consent.

Our newsletters are for marketing purposes; to tell you about news, new products, company updates, blog posts and special offers at My Fiji Store. We love Fiji and we enjoy sharing news and images with you through our social media channels in addition to our newsletter. Subscription is entirely up to you, and you can unsubscribe at any time using the 'unsubscribe' link in the newsletter.

Cookies

We use cookies on our website. Cookies are a reliable mechanism for websites to remember information, such as which items you add to your cart and whether you are logged in. They allow us to provide you with a better customer service experience, by remembering your selections and preferences, such as your delivery location.

If you don't wish to use cookies, you can update the settings in your web browser to refuse cookies, or to let you know each time a cookie is sent to your computer. 

All you need to do is contact us and we'll take care of the rest.